At Ravelo, we provide immediate access to digital content and personalized services. By making a purchase, you agree to the following terms regarding cancellations and refunds.
1. Digital Reports & Bundles (One-time Purchase)
The Cooking Nutrition Bundle and the Ravelo AI DNA Report are digital products delivered in the App, via email or web access. All sales are final. Once the report or bundle is generated or sent, no refunds will be issued.
2. Ravelo App Subscriptions
Cancellation: You can cancel your subscription at any time through your Profile settings on our website (app.ravelo.pro) or in the App, or by emailing us at support@ravelo.pro.
Access after Cancellation: Upon cancellation, you will retain access to the premium features until the end of your current paid billing period.
No Partial Refunds: We do not offer prorated refunds for mid-month cancellations or for unused portions of a subscription period.
Paid Trials: Any fees paid for trial periods are non-refundable.
Reduced-price payments: If we charge a reduced price for a billing period under Section 3.8 of the Terms of Use, this Policy applies to that payment in the same way as to any other subscription payment.
3. Refund Policy
As we provide immediate access to digital services and content, we generally do not offer refunds. However, exceptions may be made at our sole discretion in the following limited cases:
- Technical Failure: If a confirmed technical error on our platform prevented you from accessing the service or receiving your report or bundle.
- Duplicate Charges: If you were accidentally charged twice due to a processing error.
- Subscription Billing Errors: If you were charged after a successfully confirmed cancellation (must provide proof of cancellation timestamp).
4. Processing Requests
- Refund requests must be sent to support@ravelo.pro within 14 days of the disputed transaction.
- Please include your email address and transaction ID.
- We will review and respond to your request within 5-10 business days.
5. Chargebacks
We encourage users to contact our support team directly via email support@ravelo.pro to resolve any issues. We aim to provide fair resolutions to maintain a positive relationship with our customers.
This Policy is issued by LUMERA DIGITAL LLC, 1120 Sycamore Ave, Ste 2G, Vista, CA 92081, United States. See also our Terms of Use and Privacy Policy.
